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About Us
Our Contact details:
First Supplies Scotland Ltd

Unit H, The Roundel,
Middlefield Industrial Estate,
Falkirk, FK2 9HG

Telephone: 01324 634100

Fax: 01324 634930
Email: firstsupplies@btinternet.com

Vat: 856 8154 89
Company Registered No: 279956 (Edinburgh)
This site is protected by copyright law.

Any attempt, either intentional or otherwise, to copy its content in full or part may result in legal action.

 

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you require parts that are not shown on the site, go to the 'Contact” link at the top of the page and fill in details of your enquiry and we will get back to you.

We accept all major credit and debit cards as payment.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us both in the case that a mistake has been made in pricing, we have inadvertently under-priced or over-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling Your order will be sent by APC or Royal Mail at our discretion.

Damage to the packaging or it's contents at the time of delivery must be noted as such on the relevant paperwork together with an accompanying signature from the delivery person.

P&P is calculated by the site according to weight & destination and is entered at the checkout stage.
P&P cost for special order items is advised by e-mail prior to purchase.
Approximate shipping weight is indicated for each item within it's listing.

Refund Policy Where purchases are for an individual customer's personal use, you have the right to cancel within seven days of the contract with us, or seven days from receipt of goods (whichever is the longer). Cancelled orders will have the payment returned following receipt of the returned goods (see returns policy).

Delivery Schedule In stock items are normally dispatched within 2-3 working days.

We make every effort to maintain these anticipated despatch times however, at particularly busy periods or when there are occasional temporary stock problems with an item, delivery may be delayed. If this is likely to be a lengthy delay, we shall endeavour to advise the customer.

You agree that any proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Back Orders If your item is not in stock, we will back order for you. The parts will then be sent as soon as they arrive with us.

 

Tax Charges For orders made from the UK or the European Union, 20% VAT is added.

 

Credit Card Security When the order is placed at our website, credit card numbers are not received by us and are solely communicated between the card owner and issuer.

 

Guarantee All products sold from this website are covered by manufacturers warranty.


Please refer to the 'Returns Policy' section of these terms and conditions regarding warranty returns procedure.

 

Reaching Us If you need to reach us, please email us using the link on the store page firstsupplies@btinternet.com , alternatively, you can call on 01324 634100 (International +44 01324 634100 or write to us at Unit H, The Roundel, Middlefield Industrial Estate, Falkirk, FK2 9HG

Please note, technical or parts identification cannot be dealt with on the above phone number. All such queries must be sent using the Enquiry Button form on each product page.

 

Privacy Policy First Supplies Scotland Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

 

Returns Policy Stock items from the site can be returned for refund of the items value less 25%restocking / handling fee within 14 days providing that the item and it's original packaging are not damaged. Any signs of having been fitted, miss handled, soiled or damaged in any way will result in the refund request being rejected.

Special order items are considered a personalised order and as such, those supplied correct to part number and in good order cannot be returned to us for any refund, replacement or exchange.

Please inform us using the contact link of items incorrectly supplied, damaged in transit or faulty immediately.

The item should then be returned to us and when we receive it the following action will be taken :

Incorrect supply - The correct item will be sent and return postage refunded.

Damaged in transit (please read shipping notes above) - The item will be re-sent and return postage refunded.

Faulty parts - We will examine/test the part to ensure that it has not been incorrectly fitted, damaged or abused in any way. If it is found to be faulty, we will replace it, and refund the return postage. If the part is for any reason not suitable for warranty reimbursement, we will notify you of our findings and upon request it will be returned to you together with the reason for rejection.

See also the Warranty Policy section of these terms and conditions.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm